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"Hi Gayl, I just wanted to really thank you for all that you're doing for me, to enable this flat let to go smoothly. This is well above my expectations of any letting agency and l feel EHB are very fortunate to have you as a team member. You are most willing to go beyond the call of duty and have such a problem solving manner you have made this journey easy and positive for me. Please forward this on to your manager...though l'm sure they already know how excellent your work is. With thanks and good wishes."
Xandra